Hi all!

We are getting more requests to livestream performances (bands, singers, etc.) and we are struggling with Zoom due to their background noise suppression settings. We have been unsuccessful in getting anything to come through well, despite making many adjustments on the settings. As a result, we are looking into options for an…

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Hi Jason!

Unfortunately I don’t have solutions but I do have solidarity — we have the exact same issue, mostly sparking from being a Microsoft campus and Microsoft stepping up their security/wanting everyone to use their own account for security purposes. We have event laptops that can be used in any of our rooms with local accounts and…

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Hi Patrick!

We’ve been having a similar conversation so I am happy to share info about our organization.?

1. We use students as building managers. They essentially act as the policy enforcer and overseer of all operations and events — responding to emergencies/calling for assistance from campus safety/PD/911, enforcing Union and University…

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Hi all,

We are starting to take a look at the structure of our student employment program for a number of reasons, from FLSA compression to changing event needs to changing student schedules. Right now we have everything very segmented but are entertaining the idea of combining similar or related roles and/or cross-training to reduce the number…

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Hello all!

We are looking to update all of the lighting in our theater for the first time in actual decades. We did a huge AV renovation in the past several years and updated all of our sound/visual equipment, and that project was extremely challenging for a multitude of reasons. Because of this, I am hoping to find someone who has done a…

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Hi Kait!

We experienced this a lot in the last year as well. I started setting up key points for them to hit for each situation they respond to:

• Who called them
• What the situation was
• What they did to fix/address it

This did a lot to help us go from “someone called me and I helped them” to what exactly the issue was, how information was…

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Hi Chelsey!

I do not oversee our info desk but one thing we implemented a while back for our setup crew was initialing next to a task on their setup sheets for any tasks they complete. These sheets are printed each day and checked by our area manager to ensure they are completed; this way they know for sure that their tasks have been completed…

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Hi Elizabeth,

At Missouri State, we do something very similar called our “Be A Bear” shirt. Ours is organized and ran by our bookstore and serves as a fundraiser for our emergency scholarship fund. The creation for these shirts is done as a contest in which students submit original designs and two are selected to be voted on by the…

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Hello all!

We are looking at revamping our customer service training and would love to hear what others are doing that works for you. We have students in a multitude of areas (game center, information desk, audio visual technicians, room setup, student organization specialists, etc.) that are all customer-focused, though some more directly…

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Hi Michael,

We employ a model very similar to the one you are looking at, and we are actually beginning to review if this model is the most effective for us as the more “full service” type model also comes with its own challenges. These students operate under my umbrella (facilities/operations) but I work extremely closely with our events…

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Hi LeRoy!

We just replaced all of our indoor tables which were also MityLites, many of which we had for probably 15+ years and had similar issues. We replaced them with KI DuraLite tables and like them so far. I will mention we have had some issues with the carts that go with the tables, but not necessarily dealbreakers and no issues with…

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Hi Sarah,

We are in the process of opening a commuter lounge (opening day is actually next Wednesday!) with our Student Government being the primary driver behind the project; I am interested in seeing what others have seen work well also! Ours will have a microwave, study pods, some high top tables, and a round table for people to use…

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Hello!

At Missouri State, ours is called the Bear Pantry. I also know that Kansas State’s pantry is called Cats’ Cupboard but do not know any details on it.
I do not oversee our campus pantry but thinking back to past conversations I don’t believe we have received much, if any, negative feedback over our name choice. Ours has been open for almost…

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Hi!!

Our events office has an assistant director and two event coordinators, one handling departments/offices (faculty and staff) and one handling student organizations. Both assist on larger/off-campus group events as needed also. This has been a pretty new venture as we’ve had two coordinators for a long time but just recently switched to…

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Hi Ginger!

We don’t allow table tents or any physical advertisement on tables; it becomes far too much because there’s no effective way to monitor/police it and it’s additional stress on our custodial staff that isn’t necessary. We only allow flyers that have been stamped & dated on the bulletin boards in our building (they have a start date and…

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Hi Kathleen,

We have talked about potentially updating a few details on ours, but this is what we have now. Our set up crew (we call them House Crew) does room setup and some minimal A/V set up and troubleshooting for clients to use on their own; we have a separate A/V technician staff that handles tech support for events that require…

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Chrissie,

I like that idea! Are 1:1s something you’ve done in the past and moved away from because you found it wasn’t quite working? What led you to your current check-in/1:1 system? Curious what you did before or the improvements you found from your current system!

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Cortney Denbow
Assistant Director, Facilities… Read more

We do the same, Colleen. It’s hard because the organic nature of it really works for some but really does not work for others. I think a form would be a good idea but not sure where to start or how to make it most effective.

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Cortney Denbow
Assistant Director, Facilities and Operations
Missouri State University Read more

Hi Colleen,

Funny enough, I actually came to this thread looking for insight on this exact topic. Our current 1:1 format for all student employees sounds similar to yours; not sure how yours is but ours is pretty unstructured, with the sole intention of hitting on 4 aspects of our students’ lives: academics, extracurriculars, work, and…

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