[Deanna Cahoon-Draus]

Hi Kait!

Here are some screenshots of my slides on log posts. It’s part of my Office and Admin training session. The Building Managers write in the log hourly.

Pre-2018, the Building Managers would just write important notes during their shift (not hourly), but then we started having issues with very short responses like you are seeing. That’s when we transitioned to hourly and that has been very helpful to more thorough log responses.

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Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986
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Original Message:
Sent: 07-23-2024 16:04
From: Kaitlyn Howarth
Subject: Building Manager Training – Writing Reports

Hello!

Does anyone have a training session they do that focuses on the proper way to write Building Manager reports?  Right now my staff write one word responses and I need more substance.  Figured I’d ask here and see if anyone had anything they would be willing to share before I started from scratch!

All the joy,

Kait 

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Kaitlyn Howarth
Manager, University Commons Operations
William Paterson University
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[Cortney Goff]

Hi Kait!

We experienced this a lot in the last year as well. I started setting up key points for them to hit for each situation they respond to:

• Who called them
• What the situation was
• What they did to fix/address it

This did a lot to help us go from “someone called me and I helped them” to what exactly the issue was, how information was getting to them, and how the problem was resolved. This helped us know that they were actually taking care of things and people were calling them for assistance. We also do hourly entries with some updates when they respond to something, for example:

• 6:00pm – I went on a round and saw XYZ
• 6:15pm – Information Desk called me to help a client who was looking for (insert missing item), I helped them fill out a lost report with Info Desk and Public Safety
• 7:00pm – Info about round, etc.

Hope this helps!!

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Cortney Goff
Assistant Director, Facilities and Operations
Missouri State University
Springfield MO
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——————————————-
Original Message:
Sent: 07-23-2024 16:04
From: Kaitlyn Howarth
Subject: Building Manager Training – Writing Reports

Hello!

Does anyone have a training session they do that focuses on the proper way to write Building Manager reports?  Right now my staff write one word responses and I need more substance.  Figured I’d ask here and see if anyone had anything they would be willing to share before I started from scratch!

All the joy,

Kait 

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Kaitlyn Howarth
Manager, University Commons Operations
William Paterson University
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