Cortney Goff
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Zoom Alternative for Performances
Hi all!
We are getting more requests to livestream performances (bands, singers, etc.) and we are struggling with Zoom due to their background noise suppression settings. We have been unsuccessful in getting anything to come through well, despite making many adjustments on the settings. As a result, we are looking into options for an…
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Reply to University-provided computers available in your meeting spaces?
Hi Jason!
Unfortunately I don’t have solutions but I do have solidarity — we have the exact same issue, mostly sparking from being a Microsoft campus and Microsoft stepping up their security/wanting everyone to use their own account for security purposes. We have event laptops that can be used in any of our rooms with local accounts and…
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Reply to Student Building Managers Vs. Full Time Staffing
Hi Patrick!
We’ve been having a similar conversation so I am happy to share info about our organization.?
- We use students as building managers. They essentially act as the policy enforcer and overseer of all operations and events — responding to emergencies/calling for assistance from campus safety/PD/911, enforcing Union and University…
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Student Employee Position Structure - Individual or Combined Roles?
Hi all,
We are starting to take a look at the structure of our student employment program for a number of reasons, from FLSA compression to changing event needs to changing student schedules. Right now we have everything very segmented but are entertaining the idea of combining similar or related roles and/or cross-training to reduce the number…
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Auditorium/Theatrical Lighting
Hello all!
We are looking to update all of the lighting in our theater for the first time in actual decades. We did a huge AV renovation in the past several years and updated all of our sound/visual equipment, and that project was extremely challenging for a multitude of reasons. Because of this, I am hoping to find someone who has done a…
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Reply to Building Manager Training - Writing Reports
Hi Kait!
We experienced this a lot in the last year as well. I started setting up key points for them to hit for each situation they respond to:
- Who called them
- What the situation was
- What they did to fix/address it
This did a lot to help us go from “someone called me and I helped them” to what exactly the issue was, how information was…
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Reply to Incentivizing and Holding Info Center Employees Accountable
Hi Chelsey!
I do not oversee our info desk but one thing we implemented a while back for our setup crew was initialing next to a task on their setup sheets for any tasks they complete. These sheets are printed each day and checked by our area manager to ensure they are completed; this way they know for sure that their tasks have been completed…
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Reply to University of Illinois i-shirts
Hi Elizabeth,
At Missouri State, we do something very similar called our “Be A Bear” shirt. Ours is organized and ran by our bookstore and serves as a fundraiser for our emergency scholarship fund. The creation for these shirts is done as a contest in which students submit original designs and two are selected to be voted on by the…
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Hello all!
We are looking at revamping our customer service training and would love to hear what others are doing that works for you. We have students in a multitude of areas (game center, information desk, audio visual technicians, room setup, student organization specialists, etc.) that are all customer-focused, though some more directly…
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Reply to Event Production Model
Hi Michael,
We employ a model very similar to the one you are looking at, and we are actually beginning to review if this model is the most effective for us as the more “full service” type model also comes with its own challenges. These students operate under my umbrella (facilities/operations) but I work extremely closely with our events…
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