Brielle Levenberg-Macaluso
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Reply to Organizational Structure Survey
Hi Eryn!
I just completed the survey! If you have any further questions, please feel free to reach out to me at brielle.levenberg@stonybrook.edu .
I would also love to see the results when you’re done!
Thank you!
Brielle
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Brielle Levenberg-Macaluso
Event Services and Operations Coordinator
Stony Brook University -
Reply to Marquette University is researching Event Services Space Reservation Software
Hi Linda!
Here at Stony Brook University, we use 25Live for space booking, room setup, resources, and the Registrar uses it to book classroom space as well. The only things you mentioned that are not covered on 25Live is our work order system – that is an internal website that Campus Operations and Maintenance uses called “FIXIT” – but it…
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Guest Satisfaction Survey - Increasing Response Rate?
Good morning ACUI!
We recently revamped our customer service satisfaction survey with the goal of getting a higher response rate. We send these to any event organizers who have had reservations in our spaces. As the semester is about to start, I am wondering how often others send out your surveys? Has there been a frequency/timing that has…
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Hello all!
Midway through this semester, we started offering what we have been calling “Event Managers” to more complex or VIP events in our spaces. Basically, this is a student who is really adept at customer service who provides a go-to coordinator, concierge-like service to the event organizers. For example, when we have a conference taking…
