• Facilities & Operations

  Senior Student Event Staff?

  Posted by Brielle Levenberg-Macaluso on January 4, 2024 at 3:40 pm

  Hello all!

  Midway through this semester, we started offering what we have been calling “Event Managers” to more complex or VIP events in our spaces. Basically, this is a student who is really adept at customer service who provides a go-to coordinator, concierge-like service to the event organizers. For example, when we have a conference taking up multiple ballrooms/meeting rooms/lobby space, this student will be scheduled to be the main source of help throughout the event – if any rooms need AV assistance, custodial work, the timeline of the day is adjusted, etc. the organizer will come to that student and they will either take care of the issue or delegate to the appropriate team. The idea is similar to a day-of coordinator for a wedding venue.

  My question is this: does anyone else have something similar and/or more built out? This was our first semester offering it, and the external clients really love this option. If you do offer something like this, how much do you charge for it? And if you have any resources as to what your training looks like, please let me know! We didn’t have any formal training for this past semester, and I would love to really flesh this position out for both customer satisfaction and revenue generation.

  Thank you!
  Brielle

  ——————————
  Brielle Levenberg-Macaluso
  Event Services and Operations Coordinator
  Stony Brook University
  Stony Brook NY
  (631) 632-9044
  ——————————

  Brielle Levenberg-Macaluso replied 2 years, 2 months ago 1 Member · 0 Replies
• 0 Replies

Log In to Reply