Deanna Cahoon-Draus
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Reply to Building Manager Events Scheduling/Task List
Hi Jenna!
Similar to Kerry, we also have the Building Managers run the Setup Worksheets when they come on shift. We also switched over to Mazevo a couple years ago (strongly recommend and basically just an updated version of EMS) and they added my request to put a link to diagrams in the setup worksheets (yay!). Before when we had EMS though,…
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Reply to Student Organization Advising Models
Hi Shauna!
- We require all student organizations have one faculty or staff member as an advisor
- In our semester email to advisors, I sent out the list below on ideal vs expected expectations of advisors
- On our campus, it seems like most successful faculty are doing it because they either like it or because of tenure implications. We’ve…
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Reply to Music license for the Student Union
Hi Ricardo,
Like many here, we also use Rockbot. The playlist are nice and you can change how energetic you want the music at different intervals throughout the day. For example we have lower energy music in the morning like “Coffeehouse Jazz” but faster paced songs in the afternoons. There’s also an app that we have on our Building Manager…
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Reply to Student Building Managers Vs. Full Time Staffing
Hi Patrick!
On the UWRF campus we have 14 student Building Managers, which I supervise and support. This year I transitioned the team to be cross-trained as both Info Desk and Building Managers, which I would say has been overall successful.?
I don’t have experience transitioning a team of Building Manager students to full-time staff, but I…
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Reply to Emergency Action Plan Training Sessions for Student Staff
I’ve found that taking the staff around the building and going through emergency procedures in a tour format has been helpful. At certain spots on tour, we’ll go over scenarios (most of which have actually happened), which I’ve noticed has improved critical thinking around the content they are learning because they think about it relative to…
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Hi Jennifer!
In our student union we have the Sensory Room. Bean bags, soft lighting, sound machines, fidgets, yoga mats, etc. I’ve attached an Instagram post below with some photos and a brief description. We opened the room last year by taking one of our small meeting rooms out of rotation. We were able to partner with our Student…
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Reply to Building Manager Training - Writing Reports
Hi Kait!
Here are some screenshots of my slides on log posts. It’s part of my Office and Admin training session. The Building Managers write in the log hourly.
Pre-2018, the Building Managers would just write important notes during their shift (not hourly), but then we started having issues with very short responses like you are seeing.…
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Reply to Incentivizing and Holding Info Center Employees Accountable
For reference, this is what a log typically looks like during a regular day during the school year. Next year’s will just have more checklists!?
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Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI -
Reply to Incentivizing and Holding Info Center Employees Accountable
Hi Chelsey!
(For context I oversee our Info Desk and Building Manager teams)
I noticed last year more incidents of students not always doing a task if it wasn’t a checklist that could be actually checked (even if it was on a checklist like your own!). To remedy this, in our Building Manager OneNote hourly log, I added our closing items as…
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Reply to Training on Customer Service
Hi Paul! Glad the newsletter was helpful!
For LinkedIn, our campus has access to the premium account, so maybe check in with your technology department if your campus has bought the rights to use it? I think everyone who watches it has to have an account, but a workaround could be for one person to buy the premium account and show the…
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