Hey Ben!

The job aids I’ve seen have felt pre-made (by Workday) though the ones our IT team has put out strike a similar “too basic to be useful” tone.

Interesting theory and I will 1000% be using the AI method to help get us situated. I’m glad it works. I wonder if it also has to do with how AI is used as part of Workday. Workday doesn’t…

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Many thanks Allen!

Splitting things up across the office makes sense, nice to hear it’s working (as much as it can).

It’s also super helpful to know where some of the stumbling blocks have been so I can try to be prepared.

I’ve also heard that student staff can be difficult to hire/transition over.

Thanks again!

Eric,

I second all of Allen’s sentiments. Here it’s tough to understand what job aids are being made locally and what are provided by the vendor, but we also haven’t found them to be super helpful.

A strategy to add that I’ve found useful: seeking help in this area is the best use I’ve found for AI at work so far. I’ll type in “How do I do X…

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Good afternoon, Eric,

First, my condolences on transitioning to Workday. We began transitioning from PeopleSoft last July, and it has been a challenging transition to say the least. We also found the provided videos and job aids to be less than helpful, and unfortunately, we don’t have any good documentation to share.

Within our…

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Hello!

We are in the midst of transitioning to Workday (July 1) for many processes at the university, including all financial and HR functions.

We have not found the early videos or “job aids” to be particularly useful (no shade intended for our IT team) because they have been VERY basic and don’t show real specifics.

Has anyone been through…

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Hi Becki – at Temple University we have different room rates for different user groups. For-profits pay the max rate, non-profits pay 60%, internals pay 20%, students pay $0. Internal rates are meant to be breakeven on operating costs but we have not been allowed to increase rates for at least 10 years despite costs increasing. External rates…

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Hello! We are in the process of reviewing our room rental rates and I am curious how everyone establishes their rates? Do you charge different rates for RSO’s, departments, and public? How are your rates determined? How often are they reviewed and what is your philosophy or process for increasing? Thanks in advance!

Hi Brad! I’m happy to share the Illini Union org chart. It is attached here. Feel free to reach out with questions and discussion. I’m always thinking about how to streamline and mindful of equitable workload.

Hi everyone! I am a GA working in the student union at Missouri State University. My supervisor and I have created a survey to gain insights on?organizational structures for event and operations staffing, along with event technology offerings, of fellow student unions. With changing legislation, developing needs, and continually…

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Hi All

At UW-Milwaukee, we transitioning to a new campus business and human resources management platform (Workday), and we are evaluating how we populate our campus department database of users in EMS. EMS’ parent company (Accruent) is not listed as a “Workday Certified Partner”, so we have been told that we cannot start using the HR Toolkit…

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Good afternoon -?

I have a quick question to ask the group, would you be willing to share your departmental organizational charts? As we in higher ed continue to have to find ways to do more with less, I am often intrigued by the way different universities structure their areas. Thanks!?

Brad

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Brad Hill Read more

Hi Sara,

I went through this exercise for student building managers many years ago.? My main purpose then was to use the procedures as a training manual.? We selected potential managers primarily from the students working in the building since that gave us a chance to have observed their performance.? Based on the number of graduating managers,…

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Sara – I’d be very interested in this as well.? We’ve needed one for quite some time.?

Thanks, Tracy Schultz?

University of Missouri

——————————
Tracy Schultz
Director of Facilities, Business Operations
University of Missouri
Columbia MO
(573) 884-8903
——————————
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Hello all!

Curious about what policies exist in your student organization worlds regarding silent auctions. I know it can vary by state, but do you allow them? if so, any parameters are in place?

Thanks!

——————————
Brian T. Magee, EdD, CSAEd, CSAEd-CA, CSAEd-CU
Interim Director, Wilson Commons Student Activities
University… Read more

Sara,

It’s funny you posted this as I have initiated the same thing here at UTK. If you get any hits, please let me know.?

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Alison Ward
Associate Director for Facilities and Operations
University of Tennessee
Knoxville TN
(865) 974-3692
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Greetings!

I’m writing to see if anyone can share an example of an SOP ? Standard Operating Procedures ? document for your Student Center(s).? We are working on one for our department, and while it may get called different things, the gist is that it will be a manual that describes all our processes, procedures, resources, space, AV ? all in…

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Paul,

We are now using EventDraw.? This product was highly recommended by colleagues at Ferris.? Cost was significantly lower than Social Tables and product is excellent!? We’re very happy we made the switch.

Kellie Pnacek-Carter, M.Ed.

Grand Valley State University

Associate Director of Kirkhof Center and Event Services

1110 Kirkhof Center

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Hi Eric-

We have a First Generation Success Center here at the University of North Texas. It is in the Union and under the Student Affairs umbrella, but not the union staff umbrella. I hope this helps!

Wendy

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Wendy Denman
Executive Director
University of North Texas
Denton TX Read more

Hi Corbin,

Here is the information for UNC Charlotte. The university policy allows for ‘ongoing’ telework/remote work, approved by your supervisor, department leadership and divisional vice chancellor. The agreement must be reviewed and renewed annually. Within our division of Student Affairs, the Vice Chancellor has stated that employees…

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Good morning,

If you have one/any, can you please share (grossmjb@jmu.edu) a position description for a production manager or the like?? We are looking to shift a position to provide technology support for our student centers and production support for our theater, recreation space that has a small stage, and to build out the resources.

Thank…

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Hey Corbin,
Please see answers below from University of Chicago.

1. What is your post COVID work onsite/hybrid/remote policy?
   • Our division (Campus and Student Life) allows individual units to create their own policies, as long as operational need its being met.? Prior to 2024 UChicago Student Centers was only allowing remote work during summer…

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Hello,

We use Social Tables event diagramming software and are thinking about replacing it.? What are some event diagramming products that you all recommend?? Thanks!

Paul

——————————
Paul Terzino (he/him/his)
Student Center Director
Western Michigan University
Kalamazoo MI
(269) 387-4864
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Hi all, thought I should also share my own responses in this thread. We’re getting some responses in the NACAS forum as well, I will digest all of these responses in a new post in the near future. Keep ’em coming! -Corbin

Northwestern University is home to 8,000 full-time undergrads, 14,000 graduate students, and 11,000 faculty/staff…

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Good morning Corbin, my responses relate to the administrative and operational support side of the USF Marshall Student Center.

1. What is your post COVID work onsite/hybrid/remote policy? ?Primarily onsite. During “down” weeks; spring break, winter break, and weeks between commencement and summer session we offer a hybrid model of some…

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Hi Corbin/all-
Here is the scoop at Ohio State – I’m using my own department (Ohio Union and Student Activities) within the Office of Student Life – the university and student life have provided some general overarching guidelines, but so far departments have some flexibility to do what works best for that team.

1. What is your post COVID…

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Happy New Year, Folks. Here are responses for the University of Houston. 47K students, 25 FT staff members in Student Center/Student Union

1. What is your post COVID work onsite/hybrid/remote policy?? The university allows up to 2 days/week for hybrid/remote work for most positions. There are a few (e.g. IT) that are fully remote and some…

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Colleagues, I’m cross-posting this on ACUI and NACAS with a colleague at UCSF. We have agreed to share the information that comes back. Assuming we are able to receive several responses, I can share back all the info in a central document. Please respond if you are able:

Hello & Happy New Year! ?Hoping to get some insights on how employers…

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Don’t forget to register for ACUI25 National in New York City!

2025 Annual Conference – ACUI

ACUI remove preview 2025 Annual Conference – ACUI You’re invited to New York City for the 2025 ACUI Annual Conference, March 16-20! The 2025 Conference Program Team is creating a meaningful and memorable experience in New York City,… … Read more

Similiar issue at Maryland regarding student orgs fronting for companies that want to sell stuff on campus, which we don’t permit for outside groups.? Flea markets are our biggest issue.? I don’t have the staff to “patrol” our outdoor spaces, none of which are in visual range to our building.? We shut down the events that we can, when we find…

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Good morning!?

In order to best serve this community, please take five minutes to complete this survey. It will help me develop topics, content, and engagement for this space.?

https://forms.gle/m242JQ2hYD9enbLz8

Thank you!

——————————
Rebecca Salzman
Executive Director, Illini Union
University of Illinois Urbana-Champaign Read more

Good morning from the Illini Union at University of Illinois Urbana Champaign. Sorry for the late response to your inquiry.?

1. We only require a non-refundable deposit for weddings, $150.00. It’s due 10 days after the confirmation for their space is sent.?
2. We do allow public clients to reserve space throughout the year for conferences and…

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Hi all,

In light of the FLSA threshold changing in January, for those impacted, how are you addressing compression? Are you bumping up other members of your team who are already at that threshold, at all levels? https://www.dol.gov/agencies/whd/overtime/rulemaking

Katie

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Katie Beaulieu
Director, Student Center &… Read more

Yes, we do permit unaffiliated groups to reserve space inside the Stamp Student Union at the University of Maryland.

1. We have an agreement for all out unaffiliated clients.? All our clients pay a 25% non-refundable, non-transferrable deposit (based on room rental). Their signed Agreement is due at the same time as the deposit payment.?…

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Hi Yakima,?

Here’s answers to your questions based on what we currently do at the University of Missouri.

1. When is payment due from external clients? Do you require a deposit ( if so, how much and is not refundable)? ?
   1. We require a 50% deposit upon signing a contract (facility use agreement). The deposit is not refundable if they cancel, but…

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For those of you who allow external groups/individuals (those not affiliated with your insitution/commmunity members) to reserve space in your buildings, can you share insight on the following at your institutions:

1. When is payment due from external clients? Do you require a deposit ( if so, how much and is not refundable)? ?
2. Are there…

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Very cool, thanks so much Mike!

I’ve passed the info along to our inaugural Director for First Generation Engagement. It’s great to see so much being done for this population and amazing to know you’ve been working with these students for a decade in Milwaukee!

Thanks again!

Anyone else?

——————————
Eric Margiotta
Director,… Read more

Eric

We have a First Generation+ Resource Center here at UWM.

Home

Though housed in the Student Union, this group reports to a different area of the Division of Student Affairs, though we partner with them for many programs and activities. Our Center recently rebranded from operating as the “Inclusive Excellence Center”,…

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Good morning!

I am working on collecting information regarding campus wide event management offices and policies.? I am interested in other institutions sharing links to campus wide event offices and campus wide policies for event management (including off-campus speakers, outside attendees, etc.).? If you have thoughts on whether the policies…

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Hi friends!

We’re in the early stages of exploring creating a center (within our union) for first-generation students.

Does anyone have something similar in your spaces or on your campuses?

Feel free to reply here and/or email me directly.

Many thanks everyone!

-Eric

——————————
Eric Margiotta
Director, Student Unions… Read more

HI Chelsee,?

Do you mind if I post this question in the On Campus Rec and Leisure community? I am also interested in how folks do this. I have 11 screens in my area, and we can only show our DirecTV channels.?

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Michael Golze
TerpZone Manager
University of Maryland
College… Read more

Hi Scott,

The sticking point is coming from the actual companies. When we describe where it will be (or show them), then they say no due to public/commercial viewing as part of their terms and conditions. An example of that is fubo? #7b.

Thank you for the insight with Spectrum.

Chelsee

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Chelsee Blatner
Director,… Read more

Hi Chelsee,

 

Can you elaborate on the copyright issue and who is making the argument?  My (limited) understanding is that as long as you’re not advertising it as an event or collecting any kind of admission fee there’s no violation. Happy to learn more if that’s incorrect. 

 

We get a campus wide cable bundle from Spectrum.  In our…

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Good morning, Dave. At Illinois we do have a risk matrix that facilities across campus use to determine a number of things related to event management. I’m attaching it here. Please don’t hesitate to reach out if you have questions. Thanks!?

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Rebecca Salzman
Executive Director, Illini Union
University of… Read more

Good morning, does anyone use a risk matrix to help determine if insurance is needed for events they are hosting or holding on your campus??? If you do, are you willing to share?

Thank you friends.

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Dave Timmann
Associate Director for Operations, Marshall Student Center
University of South Florida
Tampa FL Read more

Hi all,?

We are looking for online streaming options for a specific area in our union that doubles as a public space and lunch room/food court. We have tried local companies in the area, Youtube, Fubo TV. The main sticking point was broadcasting movies or shows in a public setting. Any ideas?

Thanks!

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Victor,

At Ball State University in the Pittenger Student Center, we currently have a hair salon and a Credit Union.? I am interested in attracting additional vendors.? I polled Students/Faculty/Staff and they overwhelmingly indicated that a dry cleaning/laundry service would be something they are interested in.? We are also looking into…

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Good Morning,

We are currently looking for new vendors to fill several vacant storefronts in our union. We’re considering options such as a hair and nail salon, a cell phone repair shop, and/or a cell phone provider kiosk/store. I’m interested to know if anyone has had success with these types of retailers. What other types of…

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Hello all,

I am Becki Salzman, from the Illini Union at the University of Illinois Urbana Champaign. I serve as the executive director and this year, as your CoP leader for Administration, Finance & Auxiliaries Management. I’m very excited to get started and to serve the community! 

It would be incredibly helpful to hear from you what would…

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