[Jon Burk]

Hi Micheal, ours is kind of a hybrid to what you’re asking about. Here is a before and after of our Welcome Desk. Before, it was affectionately knows as the “Candy Counter” (by everyone but me) because the display cases were filled with candy for sale, which made the whole area look like a bad concessions stand in an old movie theater.
You can see the track above which had essentially gates that came around and blocked it off, making it then look like an old prison when we were closed.

We removed the candy and went to just a simple “Welcome Desk” and then moved my office and scheduling to the area behind the WD (back on the right where the door with glass is). That allowed us to have our scheduler answer questions in the morning when we rarely get traffic at the desk and then staff students from 11a-8p. Right now our staff is pretty small so it’s just our scheduler in there, and my office is in the back, but I anticipate us adding a position or two so that’ll be a challenge to deal with sooner rather than later. But we wanted to avoid the prison look when we were closed so we opted to try no gates or doors and leave it open, just have lockable drawers and cabinets along with a camera installed in case there are any issues. It’s been working out well and haven’t had any major issues at all.?

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Jon Burk
Director, Union & Conference Services
Baldwin Wallace University
Berea OH
jmburk@bw.edu
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Original Message:
Sent: 02-28-2022 12:25
From: Michael McKean
Subject: Welcome/Information Desk

I want to thank everyone for sharing their experiences with reducing or reassigning duties for their information desks.  I have a follow up question.  Does any facilities have an enclosed  (door and walls) welcome desk/information center as opposed to a desk in the open?  

Thanks

Michael

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Michael McKean
Associate Director
Texas A & M Commerce
Commerce TX
903-886-5819
michael.mckean@tamuc.edu
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[Kim Celano]

Hi Michael,
Our info desk is enclosed. The staff enters via a door just on the other side of the cinderblock column on the far right in the photo. Pre-pandemic, it was “open air” w/o all of the plexiglass.?

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Kim Celano
Associate Director
Temple University
Philadelphia PA
kim.celano@temple.edu
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——————————————-
Original Message:
Sent: 02-28-2022 12:25
From: Michael McKean
Subject: Welcome/Information Desk

I want to thank everyone for sharing their experiences with reducing or reassigning duties for their information desks.  I have a follow up question.  Does any facilities have an enclosed  (door and walls) welcome desk/information center as opposed to a desk in the open?  

Thanks

Michael

——————————
Michael McKean
Associate Director
Texas A & M Commerce
Commerce TX
903-886-5819
michael.mckean@tamuc.edu
——————————

[Lynn Rotter]

Our information desk was originally designed with an open feel, and continues to be that way.? We installed plexiglass at the two low points of the counter during the pandemic but have since taken 1 of them down.? ?

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Lynn Rotter
Ticketing & Information Services Manager
University of Wisconsin?Green Bay
Green Bay WI
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——————————————-
Original Message:
Sent: 03-02-2022 14:59
From: Kim Celano
Subject: Welcome/Information Desk

Hi Michael,
Our info desk is enclosed. The staff enters via a door just on the other side of the cinderblock column on the far right in the photo. Pre-pandemic, it was “open air” w/o all of the plexiglass.?

——————————
Kim Celano
Associate Director
Temple University
Philadelphia PA
kim.celano@temple.edu
——————————

Original Message:
Sent: 02-28-2022 12:25
From: Michael McKean
Subject: Welcome/Information Desk

I want to thank everyone for sharing their experiences with reducing or reassigning duties for their information desks.? I have a follow up question.? Does any facilities have an enclosed? (door and walls) welcome desk/information center as opposed to a desk in the open???

Thanks

Michael

——————————
Michael McKean
Associate Director
Texas A & M Commerce
Commerce TX
903-886-5819
michael.mckean@tamuc.edu
——————————