[Chrissie Taylor]

Sorry for the late response!? I will definitely share presentations that I’ve had later today, but wanted to share an exercise that I just did this week with the staff.? I had them at different tables, with about 4-5 staff at each table and had them write a customer service philosophy to lead our session.? It was really great to hear their perspective and then we spoke about them and how they connected to how we want to be treating people.

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Chrissie King
Assistant Director
Rutgers University Camden
Camden NJ
chrissie.king@rutgers.edu
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Original Message:
Sent: 08-11-2022 09:50
From: Jennifer Grossman Leopard
Subject: Student Employee training materials

Hi all,
Anyone have good material for training on customer service and time management/balance.  I saw the other thread for videos (which I pulled, thank you Adriane) but I’m looking for presentation material/content.
Thanks in advance!
Jen

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Jennifer Grossman Leopard
Director, Student Life
James Madison University
Harrisonburg VA
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[Kathleen Hurley]

I love that idea Chrissy!??

We tweaked this great presentation from the University of Kentucky that they shared a few years ago.? If this link doesn’t work, search “2020 ACUI On Demand Customer Service” on the site.

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Kathleen Hurley
Assistant Director, Finance & Operations
Wake Forest University
Winston Salem NC
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Original Message:
Sent: 08-20-2022 10:52
From: Chrissie King
Subject: Student Employee training materials

Sorry for the late response!  I will definitely share presentations that I’ve had later today, but wanted to share an exercise that I just did this week with the staff.  I had them at different tables, with about 4-5 staff at each table and had them write a customer service philosophy to lead our session.  It was really great to hear their perspective and then we spoke about them and how they connected to how we want to be treating people.

——————————
Chrissie King
Assistant Director
Rutgers University Camden
Camden NJ
chrissie.king@rutgers.edu
——————————

Original Message:
Sent: 08-11-2022 09:50
From: Jennifer Grossman Leopard
Subject: Student Employee training materials

Hi all,
Anyone have good material for training on customer service and time management/balance.  I saw the other thread for videos (which I pulled, thank you Adriane) but I’m looking for presentation material/content.
Thanks in advance!
Jen

——————————
Jennifer Grossman Leopard
Director, Student Life
James Madison University
Harrisonburg VA
——————————