[jpelletier]

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events.?We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors!?

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day.?

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Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
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Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

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Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
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[Schaf Schafsnitz]

Hi Sarah!

I’m late to the game, but Swarthmore’s student/community commons center just opened last week. Although we’re only about 2 weeks in, and focusing on likely a smaller building space, I’ve found success in having the desk attendants fill out a walkthrough form at the top of each hour that’s built out logic that requires each section to be filled out before navigating to the next step. I check the responses each morning for things that weren’t sent to me separately as problems and hide the responses I’ve reviewed.?

I also have them count occupants like Jeff mentions so we have that data point to lean on in terms of scheduling events and general overall usage times of the spaces.

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Schaf Schafsnitz
Associate Director for Student Life Operations
Swarthmore College
Swarthmore PA
(610) 690-5017
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——————————————-
Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
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