Student Basic Needs
This community of practice is focused on meeting students’ basic needs: establishing food pantries... View more
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jennifer.cook@wwu.edu started the discussion Training program for staff/volunteers in the forum Student Basic Needs 2 years ago
Training program for staff/volunteers
Hello everyone,?
I’m wondering if anyone currently runs any type of training for your staff and/or volunteers around how to handle conflict in a pantry. For example, our staff attempted to calmly and respectfully ask that a person not take the several items of the same thing they were and the person became really upset and agitated, tears and…
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Phillip Smith started the discussion Emergency Aid Disbursement in the forum Student Basic Needs 2 years ago
Hey all, hope the summer is starting off well for you. I wanted to reach out to ask how emergency aid is disbursed on your campuses?
1. Is it sent to a students school account and then awarded as a refund?
2. If so, what happens if the student has a balance on their account? Does the aid get absorbed by the balance and whatever is left… -
William St. Jean replied to the discussion Monitoring/Assessment in the forum Student Basic Needs 3 years ago
Reply to Monitoring/Assessment
Hello!
We utilize our student engagement platform, CampusGroups, to track student visitors.? Our data is pretty segregated and access to it is limited.? Staff, faculty, and community users are asked for an email for tracking usage.? We have received very little apprehension from visitors to share this info.? Our on campus dining department…
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Dylan Heffernan replied to the discussion Monitoring/Assessment in the forum Student Basic Needs 3 years ago
Reply to Monitoring/Assessment
- Like Ali, we also use PantrySoft. We collect strictly demographic information (name, email, ethnicity, gender, etc) which hasn’t shown to be a barrier for students on our campus.
2.? We have a professional clothing closet on campus. We were fortunate that there was a closet space available next door to our pantry that we could use. We…
- Like Ali, we also use PantrySoft. We collect strictly demographic information (name, email, ethnicity, gender, etc) which hasn’t shown to be a barrier for students on our campus.
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Jim Johnson replied to the discussion Monitoring/Assessment in the forum Student Basic Needs 3 years ago
Reply to Monitoring/Assessment
We have a low-barrier check-in process at our pantry so we know how many individuals and families we’re serving. Our staff are available to share information about other resources in the community, and they help to establish a welcoming atmosphere and a sense of community among returning shoppers. We also have a more grab-and-go satellite. We…
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alisondoehring replied to the discussion Monitoring/Assessment in the forum Student Basic Needs 3 years ago
Reply to Monitoring/Assessment
Great questions – thanks for starting us off! I’m SO glad we have this space to connect.?
1. We offer 6 “Grab & Go” locations – these are satellite pantries across campus that are not monitored, just restocked weekly by our team. We then have 2 walk-in spaces which have specified open shopping hours. We just began PantrySoft to monitor…
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jennifer.cook@wwu.edu started the discussion Monitoring/Assessment in the forum Student Basic Needs 3 years ago
Hello everyone,?
First of all, thank you for starting this!?
I am curious if other campuses are also hesitant to start monitoring their pantry spaces such as a check-in system and staffing? We have student staff that manage inventory, keep the space clean and accessible, and monitor notes left on a white board but otherwise we don’t keep track…