[anncomerford]

Hi Vickie – UIS has a membership to Academic Impressions and we have been using a lot of their customer service training videos and ideas.?

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Ann Comerford
AVC for Axiliary Services
University of Illinois-Springfield
Springfield IL
(217) 206-6002
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Original Message:
Sent: 09-08-2023 10:45
From: Vicki Cowan
Subject: Customer Service Training

Good Morning,

Have any of you embarked on Customer Service Training for staff? If so, did you create an in- house program or work with an external company? Can you share? We want Senior Leadership to also be actively involved and the sessions to be in person. 

Thank You

Be safe and well.

Vicki Cowan

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Vicki M. Cowan

Interim Vice President for Human Resources/Affirmative Action Officer

4513 Manhattan College Parkway

Memorial Hall – Room 305

Riverdale, NY 10471

Phone: 718-862-7398

Fax: 718-862-7350

vicki.cowan@manhattan.edu

http://www.manhattan.edu

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