[cburpee]

There are a lot of “rounds trackers” designed for security guards who make regular rounds. I know DePaul uses one for their student building managers. 

Here is an example:

Security Guard Checkpoint System guard1.com

If you have tap access to rooms in your building, you could have your building managers tap at specific door locations as another way of proving the frequency of their rounds. 

Christopher Burpee

Director of Student Centers

Campus and Student Life
The University of Chicago
Reynolds Club
5706 S. University Ave. Chicago, IL 60637

cburpee@uchicago.edu

studentcenters.uchicago.edu

——————————————-
Original Message:
Sent: 12/1/2023 12:03:00 PM
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Mic Brunner]

Similar to what @Christopher Burpee said, we have our Building Managers use an iPad to give counts of lounge/common areas so we can help with traffic counts. I built a Microsoft Form that has time of round and locations for them to enter the information, and this has helped our Building Managers consistently complete their hourly rounds (see picture below)

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity
——————————
——————————————-
Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Gregory Wilkins]

Crazy idea… how about a competition as to how many steps each person on your team completes during a shift?

——————————
Gregory Wilkins
Associate Director, Centennial Student Union & Student Activ
Minnesota State University-Mankato
Mankato MN
(507) 389-6076
——————————
——————————————-
Original Message:
Sent: 12-04-2023 09:05
From: Mic Brunner
Subject: Incentivizing Building Managers to Complete Rounds

Similar to what @Christopher Burpee said, we have our Building Managers use an iPad to give counts of lounge/common areas so we can help with traffic counts. I built a Microsoft Form that has time of round and locations for them to enter the information, and this has helped our Building Managers consistently complete their hourly rounds (see picture below)

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity
——————————

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[kurig]

Sidebar! We use a form like this as well–while we can easily see who completes their rounds if we are checking in daily we haven’t figured out the best way to analyze/report out on the hourly patron counts data collected. It all just pools into the google response sheet and lives there.. Do you (and/or anyone else) have any recommendations on how to analyze more strategically??

——————————
Kristin Urig
Director
Case Western Reserve University
Cleveland OH
(216) 368-2660
——————————
——————————————-
Original Message:
Sent: 12-04-2023 09:05
From: Mic Brunner
Subject: Incentivizing Building Managers to Complete Rounds

Similar to what @Christopher Burpee said, we have our Building Managers use an iPad to give counts of lounge/common areas so we can help with traffic counts. I built a Microsoft Form that has time of round and locations for them to enter the information, and this has helped our Building Managers consistently complete their hourly rounds (see picture below)

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity
——————————

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Mic Brunner]

I utilize Microsoft Excel for running the room counts. My form has them select the round hour (“4pm”, “5pm” etc). And I run a couple of formulas to get the answers.

On my raw data tab, the report has the following columns: Date (Wednesday, August, 31, 2022), Time (4pm), then each location has a column for the number of people in that room. I add a column next to the date that runs the formula =TEXT(B2,”dddd”) which returns a response for the date as text (Wednesday, August, 31, 2022 would become “Wednesday”).

Then I set up a table that has Day of Week and time of day usage for the spaces. I do a sumifs formula that returns all responses that would be the same time and day each week, for example, all Saturdays at 4pm. It looks like this:

And each of the cells with data shows this formula (this is cell K22): =SUMIFS(Fall22!$F$2:$F$1000,Fall22!$C$2:$C$1000,$B22,Fall22!$D$2:$D$1000,K$21)

Then I have excel produce the line chart for the usage

Let me know if you have any questions!

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity
——————————
——————————————-
Original Message:
Sent: 12-05-2023 12:24
From: Kristin Urig
Subject: Incentivizing Building Managers to Complete Rounds

Sidebar! We use a form like this as well–while we can easily see who completes their rounds if we are checking in daily we haven’t figured out the best way to analyze/report out on the hourly patron counts data collected. It all just pools into the google response sheet and lives there.. Do you (and/or anyone else) have any recommendations on how to analyze more strategically? 

——————————
Kristin Urig
Director
Case Western Reserve University
Cleveland OH
(216) 368-2660
——————————

Original Message:
Sent: 12-04-2023 09:05
From: Mic Brunner
Subject: Incentivizing Building Managers to Complete Rounds

Similar to what @Christopher Burpee said, we have our Building Managers use an iPad to give counts of lounge/common areas so we can help with traffic counts. I built a Microsoft Form that has time of round and locations for them to enter the information, and this has helped our Building Managers consistently complete their hourly rounds (see picture below)

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[jpelletier]

Mic would you be open to sharing that source document? I’d love to see if we could adapt our rounds counts to show the data in those line chart formats!

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————
——————————————-
Original Message:
Sent: 12-05-2023 12:57
From: Mic Brunner
Subject: Incentivizing Building Managers to Complete Rounds

I utilize Microsoft Excel for running the room counts. My form has them select the round hour (“4pm”, “5pm” etc). And I run a couple of formulas to get the answers.

On my raw data tab, the report has the following columns: Date (Wednesday, August, 31, 2022), Time (4pm), then each location has a column for the number of people in that room. I add a column next to the date that runs the formula =TEXT(B2,”dddd”) which returns a response for the date as text (Wednesday, August, 31, 2022 would become “Wednesday”).

Then I set up a table that has Day of Week and time of day usage for the spaces. I do a sumifs formula that returns all responses that would be the same time and day each week, for example, all Saturdays at 4pm. It looks like this:

And each of the cells with data shows this formula (this is cell K22): =SUMIFS(Fall22!$F$2:$F$1000,Fall22!$C$2:$C$1000,$B22,Fall22!$D$2:$D$1000,K$21)

Then I have excel produce the line chart for the usage

Let me know if you have any questions!

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity
——————————

Original Message:
Sent: 12-05-2023 12:24
From: Kristin Urig
Subject: Incentivizing Building Managers to Complete Rounds

Sidebar! We use a form like this as well–while we can easily see who completes their rounds if we are checking in daily we haven’t figured out the best way to analyze/report out on the hourly patron counts data collected. It all just pools into the google response sheet and lives there.. Do you (and/or anyone else) have any recommendations on how to analyze more strategically? 

——————————
Kristin Urig
Director
Case Western Reserve University
Cleveland OH
(216) 368-2660

Original Message:
Sent: 12-04-2023 09:05
From: Mic Brunner
Subject: Incentivizing Building Managers to Complete Rounds

Similar to what @Christopher Burpee said, we have our Building Managers use an iPad to give counts of lounge/common areas so we can help with traffic counts. I built a Microsoft Form that has time of round and locations for them to enter the information, and this has helped our Building Managers consistently complete their hourly rounds (see picture below)

——————————
Mic Brunner M.S. Ed.
Associate Director, Atwood Memorial Center
St. Cloud State University | St. Cloud, MN | 320.308.3977
Strategic ? Futuristic ? Woo ? Communication ? Positivity

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Deanna Cahoon-Draus]

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log.?

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986
——————————
——————————————-
Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[jpelletier]

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events.?We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors!?

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day.?

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————
——————————————-
Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986
——————————

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Brian Holifield]

As Chris mentioned earlier, at DePaul we still use a round tracking system from Guard1 Plus. It has been implemented for over a decade.?

The positive with this system is that it encourages/requires our student employees to walk to areas of our building that may not have as much traffic. This could be a fire staircase, a corner of the building, or checking detex alarms to make sure they are on and armed.?

Our Student Managers and Crew are supposed to be completing rounds constantly during their shifts, although as others have said, that is always a battle.

Every year at our Student Training, we come up with ideas to reinforce why rounds of our facility matter and how important they are. We also added a separate round form as well that Crew employees complete when they are working to help ensure rounds are being done.

One thing that I found helpful is for myself to make it a priority to walk around the building.

If I am checking on areas myself, the staff then begins to understand how important this is to our operation.?

I have attached the manual I created years ago that hopefully gives a better idea how Guard 1 Plus works in our facility. I would be glad to answer any questions if anyone is interested in possibly using that for their building.?

——————————
Brian Holifield
Assistant Director of Operations
DePaul University
Chicago IL
(773) 325-4081
——————————
——————————————-
Original Message:
Sent: 12-04-2023 14:26
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events. We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors! 

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day. 

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————

Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

Guard 1 Plus Round Checkpoint System Reference Guide (2).docx 6 MB Word Document - Click to view

Options

• Copy Download Link

[Andy Causey]

Hey Jeff,?

Do you happen to know the system that the Public Safety staff uses for QR codes? That sounds interesting!

——————————
Andy Causey
Facilities Manager
University of Southern Mississippi
Hattiesburg MS
(601) 266-4400
——————————
——————————————-
Original Message:
Sent: 12-04-2023 14:26
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events. We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors! 

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day. 

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————

Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[jpelletier]

HI Andy-
I reached out to a colleague to get more information and he is out through 12/18.

I’ll share more here when he is back and is able to respond!

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————
——————————————-
Original Message:
Sent: 12-14-2023 16:07
From: Andy Causey
Subject: Incentivizing Building Managers to Complete Rounds

Hey Jeff, 

Do you happen to know the system that the Public Safety staff uses for QR codes? That sounds interesting!

——————————
Andy Causey
Facilities Manager
University of Southern Mississippi
Hattiesburg MS
(601) 266-4400
——————————

Original Message:
Sent: 12-04-2023 14:26
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events. We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors! 

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day. 

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290

Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[jpelletier]

Hi Andy-
Here is what my colleague shared:

We use a company called Trackforce Valiant. We use several of their products, which includes incident reporting and GPS tracking as well.?https://www.trackforcevaliant.com/solutions/

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————
——————————————-
Original Message:
Sent: 12-14-2023 17:11
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

HI Andy-
I reached out to a colleague to get more information and he is out through 12/18.

I’ll share more here when he is back and is able to respond!

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————

Original Message:
Sent: 12-14-2023 16:07
From: Andy Causey
Subject: Incentivizing Building Managers to Complete Rounds

Hey Jeff, 

Do you happen to know the system that the Public Safety staff uses for QR codes? That sounds interesting!

——————————
Andy Causey
Facilities Manager
University of Southern Mississippi
Hattiesburg MS
(601) 266-4400

Original Message:
Sent: 12-04-2023 14:26
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events. We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors! 

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day. 

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290

Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Andy Causey]

Thank you so much!

——————————
Andy Causey
Facilities Manager
University of Southern Mississippi
Hattiesburg MS
(601) 266-4400
——————————
——————————————-
Original Message:
Sent: 12-15-2023 12:34
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Hi Andy-
Here is what my colleague shared:

We use a company called Trackforce Valiant. We use several of their products, which includes incident reporting and GPS tracking as well. https://www.trackforcevaliant.com/solutions/

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290
——————————

Original Message:
Sent: 12-14-2023 17:11
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

HI Andy-
I reached out to a colleague to get more information and he is out through 12/18.

I’ll share more here when he is back and is able to respond!

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290

Original Message:
Sent: 12-14-2023 16:07
From: Andy Causey
Subject: Incentivizing Building Managers to Complete Rounds

Hey Jeff, 

Do you happen to know the system that the Public Safety staff uses for QR codes? That sounds interesting!

——————————
Andy Causey
Facilities Manager
University of Southern Mississippi
Hattiesburg MS
(601) 266-4400

Original Message:
Sent: 12-04-2023 14:26
From: Jeff Pelletier
Subject: Incentivizing Building Managers to Complete Rounds

Our Public Safety staff have QR codes throughout the building as a way of “checking in” at those locations. They are strategically placed in areas that might get overlooked during a “lazy” round so it really forces them into the nooks and crannies, and checking secondary doors that could be propped open and pose a security risk.

For our student building managers, we ask them to do a “head count” (not an exact science!) of the number of guests in the public spaces, which is a way to make sure they’re out and about. The downside is they can get fixated on the count and lose sight of what is happening in a given space. Not doing rounds is not an option, as they have to initial when rounds are completed, so we will know if people are not getting theirs done.

Our nightly report includes both the headcounts as well as qualitative observations and noting any facility issues or issues with meetings and events. We’re still trying to get back to a place of consistency and having them understand what’s reportable/noteworthy, or what can stay out of the report.

I’ve always told them the nightly report is them telling me (and the other recipients) the story of what happened that day/night. What went well? What concerns were there? Anything that stands out, either because it was concerning, funny, or out of the ordinary. I don’t mind a little bit of humor without losing the professionalism if I had to forward that to my supervisors! 

For the past year they’ve included what the next day’s holiday/special day is (national cupcake day, national horror movie day, etc.), and now we’re learning something about “this day in history” each day. 

——————————
Jeff Pelletier, MA, MBOE, LSSBB
Ohio Union Director
The Ohio State University
Columbus, OH
614-292-3290

Original Message:
Sent: 12-04-2023 12:22
From: Deanna Cahoon-Draus
Subject: Incentivizing Building Managers to Complete Rounds

Hi Sarah,

Somewhat similar to Mic’s reply, we have students complete log reports for each hour. Then I review the log to see that items are getting done, including Building Rounds. They are told that they are supposed to go on one building round (check bathrooms and lounges on all four floors, meeting room resets/checks are after meetings or on their first building round of their shift) at least once an hour, so its pretty easy for me to see if Building Round isn’t listed for that hour in their notes. I use OneNote within Microsoft Teams for the log. 

Do you have multiple Building Managers on at one time? If so, could they maybe have a specialization for a specific area to take ownership of a specific space or floor?

——————————
Deanna Cahoon-Draus
University Center Programs Specialist
University of Wisconsin River Falls
River Falls, WI
(715) 425-3986

Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————

[Jerry Hanak]

So what I have found that works to get my students to do their rounds is they see me conducting those same rounds daily. We have 2 buildings within our Student Union, and I walk through 3-4 times a day. My final walkthrough usually happens right as my more senior students (facility supervisors) clock in. When they do I either walk through with them and show them what tasks I have, or I have just completed my walkthrough and give them notes for the night. And so far (knocks on wood, been on the job for 4 months), it appears to be working.?

These walkthroughs include: security checks, facility and maintenance checks, “resetting” areas within our buildings (dining areas, lounges, etc.) according to floor plans, and so on. I am also constantly emphasizing to them “Attention to detail” and “Situational Awareness”. Our Unions buildings are also technically public property (center of Columbia, hard to really control), so we also get all sorts of characters coming in our buildings. By emphasizing those points as well as giving them an example of what a thorough tour looks like, they have elevated their own standards to meet mine. With ATD, I teach them to watch out for anything and everything that is out of the ordinary, pay attention to every small detail around you, be it facility issues, noticing if something is out of place, etc. With SA, I teach them that they need to pay attention to everybody around them. Not suspicious of everyone, just observant of how they are acting and behaving. 99% of the time people will be going about their business; it is that 1% time that someone will be doing something that warrants asking the question.?

Hope this helps! I’d be happy to discuss further my philosophies during my walkthroughs and such.?

Jerry T. Hanak ? (he/him/his)
Guest Services Coordinator

G210 MU Student Center | Columbia MO 65211
O: 5738821773 | C: 6362198637

?

——————————
Jerry Hanak
Guest Services Coordinator
University of Missouri
(573) 882-1773
——————————
——————————————-
Original Message:
Sent: 12-01-2023 12:03
From: Sarah Feldman
Subject: Incentivizing Building Managers to Complete Rounds

Hi everyone! 

I’m trying to brainstorm ways of incentivizing and encourage my student Building Managers to complete their shift rounds more consistently when they’re working. Come next semester I’m going to have about 32 Building Managers so it’ll be harder to follow up consistently with each student or even each shift through out the week. However, I just need them to manage the space by walking around so much more. Our Student Center is the only public building on our campus so we get all sorts of characters in here being in the middle of the city and the Building Managers doing their rounds would just alleviate so many crowd control problems and what not else that we encounter here. 

Some other full-time and I have thrown out the idea of like a scavenger hunt throughout the building but I’m not sure how that would go across multiple shifts throughout the day/week or how to not create so much extra work on myself through that…

Any cost effective/cheaper ideas on how to get them up and moving outside their office would be amazing! Thanks in advance! 

——————————
Sarah Feldman
Operations Manager
Temple University
Philadelphia PA
——————————