• Facilities & Operations

  Customers and Civility Language

  Posted by alisonward on February 13, 2023 at 11:51 am

  Very similar to other service industries, our Union has seen a large uptick in less than civil language and behaviors from folks that use our meeting and event spaces. It has always been a bit dicey with faculty and outside rentals, but we are seeing it from everyone, including other staff. Unfortunately, most of this is directed toward our student employees. In our trainings, we cover "Finding Your Voice" and balancing good customer service with firmness in policy, however, we would also like to introduce some language in to our event confirmation related to civility in our facility. Does anyone add this kind of language or do anything else?

  Much appreciated,

  Alison?

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  Alison Ward
  Associate Director for Facilities and Operations
  University of Tennessee
  Knoxville TN
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  alisonward replied 3 years, 6 months ago 1 Member · 0 Replies
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